Refund Policy for Apartment Booking:

1. Full Refund: a. If a cancellation request is made at least 30 days before the scheduled arrival date, a full refund will be issued to the customer. b. The refund will be processed using the same payment method used for the initial booking. c. The refunded amount will be credited back to the customer’s account within a reasonable period, depending on the payment provider and banking procedures.
2. No Refund: a. If a cancellation request is made after the 30-day window has passed from the scheduled arrival date, no refund will be provided. b. The customer will be responsible for the full booking amount and no reimbursement will be granted.
3. Cancellation Process: a. To request a refund, the customer must contact our customer support team directly via phone or email. b. The customer should provide the booking details, including the reservation number, name, and arrival date, to facilitate the cancellation process. c. The cancellation will be considered valid and the refund will be processed based on the date and time of the request as mentioned above.
4. Special Circumstances: a. In the event of unforeseen circumstances, such as natural disasters, severe weather conditions.